UniSUC Fluid Collection System
Can I use my Purewick pump?
Yes, Purewick pump is compatible with the UniSUC frame device. We do recommend purchasing UniSUC’s pump tubing which is better fitted for UniSUC’s frame device.
Can this be used for a wheelchair bound users?
Yes, it will work great for a wheelchair bound users! It will work optimally for users in the sitting position.
Will UniSUC be effective if you sleep on your side?
Yes, UniSUC works best for side sleepers when the user is positioned at a 20-30 degree angle, either with pillows or an adjustable bed, to ensure the fluids flow properly towards the device’s bottom tip.
How many times can the UniSUC frame be reused?
The UniSUC Frame is designed for reuse with the same patient only. Each frame has a designated marking area where the patient’s name, date, and caregiver’s initials should be written to ensure it is never used on another patient.The frame itself is reused while the disposable liner is changed regularly—typically every 8–12 hours, during shift changes, or whenever the liner becomes soiled. Between liner changes, the frame can be cleaned with soap and warm water or a disinfectant wipe.The frame is made from soft medical-grade PVC combined with 12-gauge copper wiring, giving it excellent shape memory and flexibility. It is built to withstand repeated flexing and shaping during normal use without cracking or breaking.
When to replace the frame:
– If it shows signs of degradation, such as cloudiness, discoloration, cracks, or becomes clogged with stool.
– If the frame becomes too stiff to reshape easily after repeated use.
In these cases, the frame should be replaced with a new one. Replacement frames are available in our shop.
What suction canister and tubing size will work with the UniSUC? For example, would a 1200cc canister with ¼ inch by 6ft tubing work?
The UniSUC Frame Device and Liner System is super flexible and works with any size of suction canister, as long as it’s hooked up to a vacuum source. The main thing to keep in mind is the canister’s capacity. The UniSUC vacuum port can fit tubing sizes from ¼ inch to ⅜ inch (or 6.4mm to 9.5mm), so the length of the tubing doesn’t impact how the system works. Any standard 1200cc canister and vacuum hose system used in hospitals should work just fine with the UniSUC. For a better idea, here’s a quick video showing it in action with a similar setup: https://www.youtube.com/watch?v=O-1Agxrf0ac
How to reduce suction machine slurping/gurling sound.
To reduce the slurping noise of a suction machine, position the machine below the bed or patient level for quieter operation.
Choosing between Left-Handed and Right-Handed UniSUC frames.
Choosing between Left-Handed and Right-Handed Frames depends largely on the user’s personal comfort and setup. A good starting point is to consider which side of the bed they typically sleep on, and where the Suction Machine will be placed. If the tubing resting on their torso isn’t an issue, the choice of frame may not matter much. However, if they tend to sleep on a specific side and place the Suction Machine nearby, opting for a frame that matches their sleeping side can help reduce tubing contact and improve overall comfort.
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Troubleshooting Tips
The fluid collection system is operational, but no liquid is captured in the canister.
- Check the float valve located under the canister lid is not stuck and can freely move when lid is shaken.
- Check there are no cracks on the canister.
- Check the canister is airtight; the lid is closed with no air gaps and open lid ports.
- Check tubing connection endpoints are secure on the ports.
- Check there are no kinks and blockages in tubing.
- Check the overflow valve is not in the up position.
- Clean the system.
- Suction Test:
– Fill a pot with exactly 3 cups of water (about 710 ml).
– Do not connect the UniSUC frame to the tubing or canister yet.
– Use the Whisper system to suck the water directly from the pot.
– If it drains all 3 cups in 15–18 seconds, the Whisper pump is working properly. This means the problem is likely a blockage in the frame. Please check our warranty policy for a replacement frame. - Improper placement of the UniSUC frame can also cause leaks and not drain or capture the urine completely. Please visit our Resources page for hot tips and usage instructions.
- If you are still experiencing issues, please email support@alpepllc.com with detailed descriptions, pictures or video of the issue.
The tube is not maintaining a secure connection to the UniSUC Frame.
We recommend using the UniSUC frame-compatible suction tubing available in our shop.
Or contact customer support for a tubing clip.
The tube is not maintaining a secure connection to the canister.
Orders & Accounts
When do new orders ship?
If you place your order before 3:00 PM Eastern Time (EST) on a business day, we ship it the same day.
Orders placed after 3:00 PM EST usually ship the next business day.
We do not ship on weekends or other non-business days (like holidays).
Manage your account
Shipping and billing addresses can be updated from “My Account“
Email address and payment methods can be updated from “My Account“
Deactivate or close my account, Contact Us
Manage your monthly liner subscription
Yes, you can pause or cancel from the Subscriptions link found in “My Account“.
If you’d like to change the quantity of your subscription, the easiest way is to first cancel your current subscription and then sign up again with your new quantity. We’re happy to help! Feel free to reach out to our customer support team by email at support@alpepllc.com or give us a call at 877-709-0536.
Has your shipping and/or billing information changed?
– Please reach out to customer support by email at support@alpepllc.com or by phone 877-709-0536 for subscription changes.
Has your credit card information change?
Option 1: Please reach out to customer support by email at support@alpepllc.com or by phone 877-709-0536 for subscription changes.
Option 2: Update it yourself online.
1. Start a new subscription and enter your new credit card details.
2. Log in to your “My Account” page.
3. Cancel your existing subscription.
How do I create an account on this website?
New users can create an account during the Checkout process by clicking the checkbox next to “Create an account?” prompt. Following successful placement of your order, you will receive an email to set up your password.
What is the status of my order?
Please log into “My Account” to track your orders.
Or check your email for UniSUC notifications regarding your order, and don’t forget to look in your junk/spam folder. Still need help? Contact Us
Will I receive a confirmation email after I place my order?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add unisuc-notification@alpepllc.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us
Not getting email notifications about my order from UniSUC?
Check your email junk/spam folder for emails from UniSUC.
Order status, past orders can also be viewed from “My Account“
My order hasn’t arrived.
Use your tracking number to check your order’s status on the carrier’s website (e.g., USPS or FedEx). For delivery concerns, please contact the shipping provider directly. Your can find your order’s tracking number provided in your confirmation email or by logging into your account. If you are unable to access the status of your order, please contact us and we’ll get back to you ASAP.
Can I cancel my order?
At Alpepllc.com, orders are processed immediately upon placement and sent to fulfillment. Because of this, we are unable to make changes or cancellations once an order has shipped.
If you need to cancel or modify your order, please contact us at support@alpepllc.com within 30 minutes of placing your order. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.
Insurance & Claims
Can Alpepllc.com file the insurance claim on my behalf?
Alpepllc.com operated by Alpep LLC, is neither a Medicare or Medicaid enrolled or participating supplier, nor participating with any commercial insurance plans and will not submit claims or collect reimbursement for orders placed on this website. If you are Medicare or Medicaid beneficiary, or have commercial insurance, you will be personally and fully responsible for payment for any items purchased.
Does Medicare cover urinary catheter?
https://www.medicare.org/articles/does-medicare-cover-urinary-catheters/
Still need help?
Contact Us