UniSUC Fluid Collection System
Can I use my Purewick pump?
Yes, Purewick pump is compatible with the UniSUC frame device. We do recommend purchasing UniSUC’s pump tubing which is better fitted for UniSUC’s frame device.
Can this be used for a wheelchair bound users?
Yes, it will work great for a wheelchair bound users! It will work optimally for users in the sitting position.
Will UniSUC be effective if you sleep on your side?
Yes, UniSUC works best for side sleepers when the user is positioned at a 20-30 degree angle, either with pillows or an adjustable bed, to ensure the fluids flow properly towards the device’s bottom tip.
How likely is it for the frame to break or bend beyond use?
While we don’t have lifetime testing data for the UniSUC Frame Device just yet, we’ve designed it to be highly durable. The frame is made from soft Medical Grade PVC, combined with 12-gauge copper wiring, which gives it excellent shape memory and flexibility. This means it’s built to withstand repeated flexing and shaping during normal use without cracking or breaking. Should you experience any defects or quality concerns, please refer to our Returns and Refund policy for more details.
How many times can the frame be reused?
The UniSUC Frame is to be reused for the same patient. Each frame has a designated area where the patient’s name, date, and caregiver’s initials are marked to ensure it’s only used for that patient. When it’s time for a change—every 8-12 hours, during shift changes, or if the device becomes soiled—the disposable liner is replaced, while the frame is reused. The frame can be cleaned with soap and water or a disinfectant wipe. If the frame becomes stained or clogged with stool, it should be replaced with a new one.
What suction canister and tubing size will work with the UniSUC? For example, would a 1200cc canister with ¼ inch by 6ft tubing work?
The UniSUC Frame Device and Liner System is super flexible and works with any size of suction canister, as long as it’s hooked up to a vacuum source. The main thing to keep in mind is the canister’s capacity. The UniSUC vacuum port can fit tubing sizes from ¼ inch to ⅜ inch (or 6.4mm to 9.5mm), so the length of the tubing doesn’t impact how the system works. Any standard 1200cc canister and vacuum hose system used in hospitals should work just fine with the UniSUC. For a better idea, here’s a quick video showing it in action with a similar setup: https://www.youtube.com/watch?v=O-1Agxrf0ac
Orders & Accounts
Manage your account
Shipping and billing addresses can be updated from “My Account“
Email address and payment methods can be updated from “My Account“
Deactivate or close my account, Contact Us
What is the status of my order?
Please log into “My Account” to track your orders.
Or check your email for UniSUC notifications regarding your order, and don’t forget to look in your junk/spam folder.Still need help? Contact Us
Will I receive a confirmation email after I place my order?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add unisuc-notification@alpepllc.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us
Not getting email notifications about my order from UniSUC?
Check your email junk/spam folder for emails from UniSUC.
Order status, past orders can also be viewed from “My Account“
My order hasn’t arrived.
Use your tracking number to check your order’s status on the carrier’s website (e.g., USPS or FedEx). For delivery concerns, please contact the shipping provider directly. Your can find your order’s tracking number provided in your confirmation email or by logging into your account. If you are unable to access the status of your order, please contact us and we’ll get back to you ASAP.
Can I cancel my order?
At Alpepllc.com, orders are processed immediately upon placement and sent to fulfillment. Because of this, we are unable to make changes or cancellations once an order has shipped.
If you need to cancel or modify your order, please contact us at support@alpepllc.com within 45 minutes of placing your order. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.
Insurance & Claims
Can Alpepllc.com file the insurance claim on my behalf?
Alpepllc.com operated by Alpep LLC, is neither a Medicare or Medicaid enrolled or participating supplier, nor participating with any commercial insurance plans and will not submit claims or collect reimbursement for orders placed on this website. If you are Medicare or Medicaid beneficiary, or have commercial insurance, you will be personally and fully responsible for payment for any items purchased.
Does Medicare cover urinary catheter?
Does Medicare Cover Urinary Catheters?
Still need help?
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