General Policy
We stand behind our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of receipt to request a return. You may return products within 30 days of receipt, provided they are in unused condition and in their original packaging.
Refunds will be issued to the original payment method within 10 business days of receiving the returned product. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees.
Disclaimer of Warranties and Limitation of Liability
THE ALPEP LLC WEBSITE AND ALL PRODUCTS SOLD ON OUR WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY OR REPRESENTATION THAT THE CONTENT ON OUR WEBSITE OR THE PRODUCTS WE SELL WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.
Exception: Notwithstanding the foregoing, UniSUC Frames comes with a limited warranty covering manufacturer defects under normal use. For full details of this warranty, please see our Warranty Information page.
Product Quality and/or Defects
If any product defects or quality issues are discovered that prevent the proper functioning of our products within two weeks of receipt, customers may contact AlPep LLC for a replacement of any defective items. This applies to the following products:
- Starter Pack (SKU: ALPP-US-22K1LH-1, SKU: ALPP-US-22HK2-1)
- Frames (SKU: ALPP-US-22F2-4, SKU: ALPP-US-22F1LH-1)
- Liners Only (SKU: ALPP-US-22L1-20, SKU: ALPP-US-22L1-30, SKU: ALPP-US-22L1-50)
- Whisper Urine Collection System (SKU: ALPP-US-25WSP1SR-1, SKU: ALPP-US-25WSP1-1)
Canceling an Order
At Alpepllc.com, orders are processed immediately upon placement and sent to fulfillment. Because of this, we are unable to make changes or cancellations once an order has shipped.
If you need to cancel or modify your order, please contact us at support@alpepllc.com within 45 minutes of placing your order. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.
Contact Information
If you have any questions or concerns regarding these Returns Policies, please contact us at:
Email: support@alpepllc.com
Toll Free 877-709-0536