Terms and Conditions of Use

Effective Date: 06/01/2022
Last Updated: 05/06/2025

Welcome to www.alpepllc.com, a platform operated by ALPEP LLC. Throughout the site, the terms “we”, “us” and “our” refer to ALPEP LLC. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Introduction

Please review these terms and conditions, which govern your use of ALPEP LLC (www.alpepllc.com), the ALPEP LLC Personal Accounts (“Personal Account” and related services, and any mobile applications, such as the ALPEP LLC applications available on your mobile device and any other site on which these terms and conditions appear (collectively, the “Site” or “Sites”). Your use of any of the Sites constitutes your unconditional agreement to be bound by these terms and conditions.

1. Your Use of the Site

This Site is not targeted towards, nor intended for use by, anyone under the age of 18. By using this Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on this Site. In the event we become aware you are under age 18, we will terminate your registration.

You agree that you will not do any of the following (collectively, the “Code of Conduct”):

  • Restrict or inhibit any other visitor from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site
  • Use the Site or content on or from the Site for any unlawful purpose
  • Express or imply that any statement you make is endorsed by ALPEP LLC’s or its subsidiary, parent or affiliate companies
  • Submit data or information to or otherwise transmit material through the Site that is (i) copyrighted, protected by trade secret or otherwise subject to third-party proprietary or intellectual property rights, including privacy and publicity rights, unless you are the lawful owner of such rights or have permission from the rightful owner to submit or transmit such data or information; (ii) is unlawful, obscene, defamatory, libelous, threatening, fraudulent, abusive, pornographic, harassing or encourages conduct that would be considered a criminal offense, or does or would give rise to civil liability or violate any law, rule or regulation, or is otherwise objectionable or infringes ALPEP LLC’s or any third party’s intellectual property rights or other rights; (iii) is intended to victimize, harass, degrade or intimidate an individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation; or (iv) is nonpublic information about a company or individual without the express written authorization to do so
  • Engage in spamming, flooding, phishing or other activity intended to gather information unlawfully
  • Transmit any software or other materials that contain any harmful or malicious code, including, without limitation, viruses, worms, time bombs, date bombs, trojan horses and defects
  • Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site
  • Remove any copyright, trademark or other notices of proprietary rights contained on the Site
  • “Frame” or “mirror” any part of the Site without ALPEP LLC’s prior written authorization
  • Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents
  • Harvest or collect information about Site visitors
  • Take any action that imposes an unreasonable or disproportionately large load on ALPEP LLC’s infrastructure
  • Use the Site for any reseller activities. Reseller activities include (i) purchasing products for the purpose of reselling those products through any channel to downstream customers; (ii) placing orders on behalf of other persons for commercial purposes; and (iii) extracting, scraping, mining, copying or otherwise gathering information from the Site in connection with your sale or another party’s sale of products (whether purchased from ALPEP LLC’s or another seller) through any channel to downstream customers. Purchasing a product that will be used or consumed as part of a home improvement or construction project performed for another person does not constitute a reseller activity

    You acknowledge and agree that (i) all information you provide with regards to a purchase of products and/or services, including, without limitation, credit card, wallet (e.g., Google Pay, etc.), or other payment information, is accurate, current and complete, and (ii) you may be subject to additional terms and conditions of the third-parties providing your chosen payment method. Additionally, you represent and warrant that you have the legal right to use the payment method you provide to us.

2. Placing Your Order on the Site

All billing and registration information provided by you must be accurate, complete and correct. Submitting inaccurate, incomplete or incorrect information constitutes a breach of the Terms. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the items, products and/or services that you have requested.

ALPEP LLC, its affiliates and subsidiaries, reserve the right, at their sole discretion, to (i) refuse service and to terminate accounts if ALPEP LLC believes in its sole discretion that customer conduct violates applicable law or the Terms, is harmful to the interests of ALPEP LLC, its subsidiaries or its affiliates or for any other reason; (ii) limit the quantity of items purchased per person, per account, per household and per order as determined in their sole discretion; and (iii) refuse or cancel any order you place. These restrictions may be applied to the same account, same credit card and/or the same billing and/or shipping address.

ALPEP LLC’s acknowledgment of an order signifies that we received your order request, but it does not constitute acceptance of your order or a promise to fulfill your order. We strive to provide accurate information on the Site, but we cannot and do not guarantee the accuracy of all information about items on the Site. You understand that information about items on the Site, including, without limitation, price, availability, specifications and images, may be incomplete or inaccurate. If we determine that information about an item you ordered is inaccurate or incomplete, we reserve the right to cancel that order and refund any applicable charges.

All items and products purchased through the Site are made pursuant to a shipment contract. The risk of loss and title for such titles pass to you upon ALPEP LLC’s delivery of the items or products to the carrier.

If you wish to purchase products or services described on the Site, you will be asked to supply certain information applicable to your purchase, including, without limitation, credit card and other information. Your Account will provide you a location to store your information and allow you to make a future purchase without reentering information. You agree to pay all charges incurred by you and any users of your account and your credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. The amount of tax displayed when you check out is an estimate and may be updated at the time your card is charged in accordance with our billing policy.

3. Medical Information

This Site may contain information relating to various medical conditions and their treatment. Such information is provided for informational purposes only and is not meant to be a substitute for advice provided by a doctor or other qualified healthcare professional. You should not use the information contained herein for diagnosing a health or fitness problem or disease. For any diagnosis or medical question, you should always consult with a doctor or other healthcare professional without delay.

4. User-Generated Content

As part of your use of the Site, you may be able to provide comments, feedback, reviews, text and ideas; send messages to ALPEP LCC and other users of the Site; post media, such as photos and videos; and submit other forms of content (collectively, “Content”) to the Site. You agree that Content may be viewed by the general public and you do not and shall not consider such Content to be private, proprietary or confidential. You grant ALPEP LLC and its affiliates, licensees and sub-licensees, without any compensation of any kind to you or others, a worldwide, perpetual, irrevocable license to copy, adapt, create derivative works of, reproduce, incorporate, distribute, modify, publicly display and otherwise use in any way such Content in any format or media (“Content License”). You may not revoke Content for any reason at any time. You agree that any Content you submit may appear on sites other than the site through which you submitted your Content, e.g., Content submitted to alpepllc.com may appear on alpepllc.com and/or the website of an entity affiliated with ALPEP LLC. You waive, release and agree not to assert any and all moral rights that you may have in any Content submitted by you to the Site. You agree that ALPEP LLC may use submitted Content in any manner that ALPEP LLC deems appropriate or necessary in its sole discretion. ALPEP LLC and its affiliates reserve the right to edit, modify, abridge or otherwise change any Content you or others submit in their sole discretion.

You agree that you will not use a false or misleading email address, impersonate another person or entity, or otherwise mislead with respect to the origin of any Content you submit, including, without limitation, comments and feedback you submit to the Site. You agree that ALPEP LLC is not responsible for any Content that you submit to the Site.

By submitting any Content to the Site, you warrant and represent that you have the right to use such Content and have the right to permit ALPEP LLC and its affiliates, licensees and sub-licensees to use such Content in accordance with the terms of the Content License. You agree not to submit any Content that is owned by someone other than you. You agree not to submit any Content that contains the name, image, likeness or voice of anyone other than yourself without first obtaining permission to submit such Content and to grant the Content License to ALPEP LLC.

If you identify yourself by name in Content you submit or submit Content that contains an image or audio or video recording of yourself, you authorize ALPEP LLC and its affiliates, licensees and sub-licensees, without compensation of any kind to you or anyone else, to reproduce, print, publish, translate, modify, edit and disseminate, in any format or media now or hereafter created, your name and such images and recordings in any way ALPEP LLC deems appropriate, in its sole discretion, throughout the world. Such authorization is and shall be perpetual and cannot be revoked by you for any reason.

ALPEP LLC does not guarantee that Content you or others submit will be posted to the Site or become publicly available, and ALPEP LLC does not guarantee that Content posted to the Site will not be offensive, defamatory or otherwise objectionable. ALPEP LLC reserves the right to remove any Content from the Site without notice and in ALPEP LLC sole discretion; however, you acknowledge and agree that ALPEP LLC is under no obligation to you to police, monitor or remove Content, and ALPEP LLC makes no guarantee with respect to the completeness, accuracy, integrity or quality of Content submitted to the Site.

Additional Terms: You agree that any User Content that you share, publish or authorize us to Use:

  • will not cause injury to any person or entity when Used by ALPEP LLC etc.; and
  • does not contain any profanity or threatening language, or material that could be considered obscene, harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading; and
  • does not contain any malware, chain letters, mass mailings, or any form of “spam”; and
  • does not promote any particular political agenda or contain any political campaign messaging; and
  • does not include any commercial solicitation; and
  • does not contain defamatory remarks or, misrepresentations about ALPEP LLC’s Organization or its products, or other people, products, services, or companies; and
  • does not include content that is derogatory or suggestive of violence toward any individual or groups of people including based on ethnicity, race, gender, religion, profession or age; and
  • does not include or promote any activities that may appear unsafe or dangerous; and
  • does not promote the illegal, excessive or irresponsible consumption or use of alcohol, drugs, tobacco, or firearms/weapons; and
  • does not include links to any of the content that is prohibited in this list. 

 Notwithstanding anything to the contrary herein, nothing in these Terms shall restrict, impair or result in the waiver of any legal rights a consumer may have to publish truthful reviews or other statements about ALPEP LLC, its employees or representatives, or any products or services offered by ALPEP LLC.

5. Mobile Services

The ALPEP LLC Services may include certain services that you may access through your mobile phone or other mobile device, including services that allow you to use your mobile device to place orders, receive and reply to messages from ALPEP LLC, and access certain other features (collectively, the “Mobile Services”). ALPEP LLC does not charge for Mobile Services. However, when you access or sign up for Mobile Services, you recognize, acknowledge, and understand that you may incur charges by your wireless carrier for all messages sent to you from ALPEP LLC, its parent companies, or any of its corporate affiliates or subsidiaries. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will ALPEP LLC, its parent companies, or any of its corporate affiliates or subsidiaries, be responsible for any wireless e-mail, text messaging, or other charges incurred by you or by any individual who has access to your wireless device, telephone number, or e-mail address. Downloading, installing, using, or accessing certain Mobile Services may be prohibited or restricted by your mobile service provider, and not all Mobile Services may work with your device. You are responsible for confirming with your service provider whether the Mobile Services are available for your mobile device, whether any restrictions may be applicable to your use of the Mobile Services, and whether any charges may apply to your use of the Mobile Services. Note that premium charges may be applied on a one-time and/or a recurring basis and may be charged to you on your regular bill or deducted from any prepaid balances. By using the Mobile Services, you agree that ALPEP LLC may communicate with you through your mobile device and that certain information about your usage of the Mobile Services may be communicated to ALPEP LLC. If you change or deactivate your mobile telephone or other access number, you agree to promptly update your mobile subscription account information to ensure that the messages ALPEP LLC intends to send to you are not sent to another person.

For ALPEP LLC’s “Mobile Alerts”, you may unsubscribe at any time, and for any reason, by visiting the Mobile Alerts sign up page on My Account and opting out of the Mobile Alerts you do not wish to receive, replying with the word STOP to your ALPEP LLC Mobile Alert, contacting Customer Service at support@alpepllc.com, We are always happy to answer.

6. Shipments

ALPEP LLC currently only ships products to addresses within the United States. When you place an order, we will confirm your address by sending an email to the email address you provided when you placed your order. Your placement of an order through our Website is an offer to purchase the Merchandise ordered and we may accept your order by processing your payment and shipping the Merchandise. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. For any reason, we may decline to accept your order or any part of your order. No order will be considered accepted by ALPEP LLC until the Merchandise has been shipped. If some of the Merchandise in your order are temporarily out of stock, we will ship the available products only and notify you of any products that cannot be fulfilled. If we decline to accept your order, we will attempt to notify you at the email address you provided. We further reserve the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

7. Returns

We want you to be happy with the Merchandise that you purchase from us. If you are not completely happy, please feel free to contact us at support@alpepllc.com with any questions or concerns, and/or refer to our return policy available at www.alpepllc.com/returns-refund if you would like to return any Merchandise you purchased through the Services. 

8. Intellectual Property Ownership and Use

Any intellectual property associated with the Website, including content and the trademarks, service marks, trade dress, copyrights and patents appearing on the Website or referenced in it, are the sole property of ALPEP LLC or other parties. Any rights associated with any intellectual property are retained by its owner, and are protected by applicable law. This agreement expressly prohibits any use of any intellectual property associated with the WEBSITE except as expressly specified in this Agreement or elsewhere by ALPEP LLC in writing.

9. Copyright, Patent and Trademark Notice

All Information and content of the Website, including but not limited to, all text, photos, graphics, audio, software, and/or video is copyrighted by ALPEP LLC, or its affiliates or subsidiaries www.alpepllc.com. All rights reserved.

No portion of the Information or content may be directly or indirectly copied, published, reproduced, modified, performed, displayed, sold, transmitted, published, broadcast, rewritten for broadcast or publication or redistributed in any medium. Nor may any portion of the content be stored in a computer or distributed over any network except that you may download or print one copy of pages strictly for personal and non-commercial use. You shall not use any robot, spider, other automatic device or manual process or device to monitor, collect, aggregate or access Information from the Website without the prior, express written consent of ALPEP LLC.

ALPEP LLC, and its associated logos, page headers, custom graphics, buttons, and other icons are service marks, trademarks, registered service marks, and/or registered trademarks of ALPEP LLC. All other product names and ALPEP LLC logos mentioned herein are trademarks of their respective owners. Neither these materials nor any portion thereof may be stored in a computer except as reasonably necessary for personal and non-commercial use.

10. Disclaimer of Warranties

ALPEP LLC intends for the information and data contained in the Sites to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided ‘AS IS’ and “AS AVAILABLE”. You expressly agree that your use of the Sites and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, ALPEP LLC EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AND CONDITIONS THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties or conditions so such disclaimers may not apply to you. 

11. Limitation of Liability

IN NO EVENT WILL ALPEP LLC OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITES OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITES OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF ALPEP LLC HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and services available through the Sites or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law. Regardless of the previous paragraphs, if ALPEP LLC is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) USD $100.

12. Dispute Resolution

Mandatory informal dispute resolution process

ALPEP LLC and You each recognize and agree that good faith, informal efforts to resolve disputes often result in prompt, low-cost and mutually beneficial outcomes. Therefore, You and ALPEP LLC each agree that, before either of us may commence an arbitration or assert a claim in small claims court, You and ALPEP LLC will engage in the following informal dispute resolution process:  

  • You must first present any claim or dispute to ALPEP LLC by contacting the customer care center to allow ALPEP LLC the opportunity to resolve any dispute. To initiate informal dispute resolution, You must provide ALPEP LLC your full name and contact information; a description of your claim; information about the specific purchase, transaction or matter at issue; your counsel’s name and contact information, if applicable; and a description of the relief sought.   
  • Either party may request arbitration or a proceeding in small claims court, as applicable, if your dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by us.  

Arbitration

Please read this section carefully because it affects rights that you might otherwise have. It provides for resolution of most disputes through arbitration instead of court proceedings.  

  • Arbitration is different than court. There is no judge or jury, but the arbitrator can award damages. Arbitration is final, binding and subject to only limited review by a court. By using the Site, you agree to give up your right to a trial in court except for certain small claims as described below.  
  • You agree that this arbitration section shall survive termination of this agreement. This section shall be broadly interpreted to encompass all disputes or claims arising out of or relating to your use of the Site. Any dispute or claim made by you against ALPEP LLC or against any of ALPEP LLC subsidiary, parent or affiliated companies arising out of or related to your use of the Site, whether based on contract, statute, tort, fraud, misrepresentation or any other legal theory, will be resolved by binding arbitration, except that either party may elect to have such claims heard in small claims court if they qualify for hearing by such court.    
  • You and ALPEP LLC agree that this agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the US Federal Arbitration Act and federal arbitration law. Any such arbitration shall be brought and held in Orange, California, and will be conducted in the English language. An arbitrator may not (i) award relief in excess of or contrary to what this agreement provides; (ii) order consolidation or arbitration on a class-wide or representative basis; or (iii) award punitive damages or any other damages aside from the prevailing party’s actual damages, except that (a) the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute, and (b) in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts ALPEP LLC by law. In any arbitration applying those rules applicable to large and/or complex cases, the arbitrators may also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the selected arbitrator’s rules.  
  • Any arbitration shall be confidential, and neither you nor ALPEP LLC may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. The decisions of the arbitrators shall be binding and conclusive upon all parties involved, and any judgment or decision on any arbitration may be entered in and specifically enforced in any court having proper jurisdiction.   
  • Claimant will be required to pay any applicable filing fees. All administrative fees and expenses of arbitration will be divided equally between you and ALPEP LLC. Unless an applicable statute expressly permits awarding attorneys’ fees to the prevailing party, each party will bear the expense of its own counsel, experts, witnesses, and preparation and presentation of evidence at any arbitration hearing. However, as noted above, in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts ALPEP LLC by law.  

30-Day Right to Opt Out

You have the right to opt-out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt-out to the following address: ALPEP LLC, 1547 West Struck Avenue, Suite G, Orange, California 92867, Attn: Customer Service, within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your alpepllc.com username (if any), the email address you submitted when you first accessed the Services, and an unequivocal statement that you want to opt-out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

13. Changes to Terms

These Terms are subject to change. You agree that ALPEP LLC may change, terminate, modify, add, end or delete any of these the terms and conditions (including, without limitation, the Terms) under which the Site is offered at any time. We will indicate any such change or modification by posting the updated version of the terms and conditions on ALPEP LLC’s website and changing the “Effective Date” at the beginning of the Terms. Any change to the Terms after your last usage of the Site will not be applied retroactively.

ALPEP LLC, in its sole and absolute discretion, reserves the right to update, change, terminate, suspend, modify, add, end or delete any of these Terms, the Additional Terms, any Programs (as defined herein) or any subprograms, benefits, special offers or rewards, in whole or in part, at any time with or without notice. Any changes or modifications will be effective immediately upon posting the revisions to https://alpepllc.com/terms-and-conditions, which posting will constitute notice of any such changes or modifications. Your continued use or participation constitutes your agreement to any changes or modifications. However, any change to the Terms after your last usage of the Site will not be applied retroactively.

14. Questions, Complaints, Claims

If you have any questions, complaints, or claims with respect to Company Properties, please contact us at: support@alpepllc.com or. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.